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Grid and FireGrid Data Privacy Statement

This Privacy Statement for Safety io Applications and Services (“Privacy Statement”) describes information that Safety io, LLC and its subsidiaries and affiliates (collectively, “Safety io”) applications collect, use, share, and store, including personal information (i.e., information that personally identifies a user, such as your name, email address or phone number, or other data that can be reasonably used to infer this information).

The purpose of this Privacy Statement is to assist our customers in their understanding of what data (including but not limited to personal data) is collecting through the Safety io Applications.

This Privacy Statement applies to the operation of Safety io applications, services, and mobile applications, all of which are listed in our Data Transparency Statement. In this Privacy Statement, the phrase “Safety io Applications” shall be deemed to include our subscription services and website and mobile applications.

For more details about how we collect and use personal information more generally, including from our website, please reference our Website Data Privacy Statement.

Objective and Scope

This Privacy Statement provides transparency about the data that may be processed by Safety io when customers or users access our Safety io Applications. This includes, where applicable, any safeguards for personal data provided to customers that reside in the European Union (personal scope), in line with Art. 13 of the EU General Data Protection Regulation (GDPR),[1] as well as local law based on the EU ePrivacy Directive[2] and the Cookie Directive.[3]

Collection and Processing

We will be transparent about the different types of information we collect and how we use them. Unless we obtain written permission or have a legal basis for processing, all data collected through Safety io Applications is anonymized.

If European data protection law applies to the processing of personal data when using Safety io Applications, we process personal data only pursuant to the terms of Safety io’s Data Processing Addendum.

International Data Transfers

Data processed through Safety io Applications, including personal data, may be collected, used and stored by Safety io or its service providers in the United States and other countries where our servers or systems, or the servers or systems of our third parties, reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access personal information, may not be the same in such countries. By using the Safety io Applications, Customer agrees and consents to such transfers of data.

Safety io’s directors, officers, employees, agents, and representatives may have access to personal data on a need-to-know basis if they need to carry out legitimate tasks.

Data Security

Safety io Applications use technical and organizational security measures to protect the data supplied by customers and their authorized users, and managed by us with aim to ensure its confidentiality, availability and integrity. These security measures have protections against manipulation, loss, destruction, and access by third parties, and our security is continually being improved in line with developing technology. However, Safety io cannot guarantee complete security of collected data, including any personal data. Moreover, Safety io is not responsible for the security of any data stored or collected in networks or platforms that we do not control, such as wireless or cellular networks.

Right to information

Customers have the right to request from Safety io whether and what data has been stored by us, including for purposes of fulfilling a data subject access request. Customers are also free to view, delete, or amend the data they control at any time. If incorrect information is stored, despite our efforts to ensure that data is accurate and up to date, we will correct it at the request of any customer account administrator. Safety io will respond to any such requests for information, deletion, or amendment in writing and as soon as reasonably possible.

To make a request about personal data, or if you have any questions about the processing of personal data in Safety io Applications, please contact MSA’s German Data Protection Officer (DPO) via
dpo-de@msasafety.com.

What information do Safety io Applications collect?

Depending on which application or service is being used, Safety io Applications may collect:

  • Data from device components
  • Configuration changes to the device
  • Device usage and performance information
  • Technical information from device
  • Device user data (e.g., worker name, etc.)
  • Device geolocation data
  • Network and connectivity information (e.g., IP address from computer accessing a Safety io Applications)

For a full list of data that Safety io Applications collect, please refer to the Safety io Data Transparency Statement.

In addition, we may receive information about devices and prospective Safety io users from companies that are owned or operated by our ultimate parent company, MSA Safety Incorporated, in accordance with MSA Safety’s global privacy policy.

In addition, Safety io may send data to Safety io GmbH and other affiliates of MSA Safety Incorporated for the purpose of marketing, facilitating or improving the Safety io Applications or MSA Safety Incorporated products.

What information is shared among multiple connected Safety io Applications?

If a user has multiple Safety io Applications interfacing with one another, the applications will share certain information with each other. For example, mobile applications may provide GPS location and other devices statuses to Safety io Applications, and Safety io Applications can push alerts and configuration changes to multiple devices via a mobile application or MSA device. This sharing may occur locally among connected devices, between Safety io Applications and a user's mobile device or application, or among Safety io’sservers.

How does my Safety io Application or account interact with third parties?

Safety io may use third parties when providing its applications and services to customers. Safety io is not responsible for such third parties. Customer data gathered from Safety io Applications is never shared with third-party marketers or spammers except in an anonymized and aggregated manner.

Any data that Safety io receives from third parties will be processed and stored by Safety io and will be treated in accordance with this Privacy Statement and applicable law.

How does Safety io use the information it collects?

Generally speaking, we use collected information to provide, develop, and improve Safety io Applications, including to make assessments and recommendations about products or safety. We may use one of your authorized user's contact details to send this information, or to ask an authorized user to participate in surveys about Safety io usage, and to send other communications from Safety io, when in accordance with applicable privacy law.

We may also use this information in an anonymized form for research purposes and to help us make product development, sales, marketing, and business decisions. We may use service providers to perform some of these functions. Those service providers are restricted from sharing this anonymized information for any purpose other than as described above.

We may use information collected to resolve technical issues a user may encounter, to respond to requests for assistance, to analyze crash information, and to repair and improve the Services.

In general for purposes of applicable law (e.g., GDPR or CCPA), Safety io is a “processor” or “service provider” of the information collected in connection with the Applications and Services.

In what circumstances does Safety io share my information?

Under no circumstance do we share personal information with third parties for any purpose unrelated to the activation and delivery of Safety io Applications and services without first obtaining consent or otherwise having a legal basis for processing. Safety io does not rent or sell our customer lists. The following are the limited situations where we may share personal information:

  • With permission from a customer or user
  • To third parties (e.g., vendors, service providers, technicians) that support the processing and storage of data necessary to provide our services, or who fix technical problems;
  • In an anonymized way for marketing, research, or other advertising;
  • For actual or potential sale or transfer of the Safety io business;
  • For legal reasons, such as (i) complying with applicable law, regulation, or court order (ii) enforcing Safety io policies or contracts, (iii) detecting or preventing fraud, security, or technical issues, (iv) as reasonably necessary to protect or preserve the rights of Safety io, our users, or the public, or (v) as otherwise legally permissible.

What choices do I have and how can I delete my information?

Safety io Applications are intended for use by organizations, and the personal data they may generate is controlled by them.

Authorized users should direct any data privacy inquiry to the appropriate Safety io organizational customer (e.g., employer), who has responsibility and control over such data.

Use of the Safety io Application(s) are subject to the policies of the organizational customer that has purchased the Services. Safety io is not responsible for the privacy or security practices of such organizations, which may be different than this policy.

Safety io generally stores data generated from our Safety io Applications for as long as the customer has an active organizational account. In addition, Safety io may continue to store such information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

As described above, some information is processed and stored directly on the MSA device or instrument. Any account administrator can delete the information on this instrument via the relevant Safety io application.

Customers with questions or concerns, or who would like to make a request regarding the access, amendment, or deletion of personal data, please contact support@safetyio.com.

Changes to Privacy Statement

Please note that this Privacy Statement is not an agreement and may change from time to time. We will provide notice of any changes by contacting active account administrators or through the Safety io website.


[1] REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

[2] Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications)

[3] DIRECTIVE 2009/136/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws