ASCONSA has been serving this customer for 30 years. The end customer has always been fully satisfied with the MSA detectors and the service level provided by ASCONSA but managing the fleet of detectors was a challenge as they had very little information of the fleet health status and alarm activities.
The end customer needed a solution to:
- Improve the overall fleet management
- Increase awareness and have better control of gas detectors maintenance concerns
- Guarantee detector uptime
ASCONSA proposed to their customer the Grid Fleet Manager services so they could streamline all aspects of the management of their fleet of portables, specifically:
- Avoid equipment downtime by taking a proactive approach towards maintenance concerns.
- Have full visibility and awareness on alarms
With a gas detection program supported by the Grid services, ASCONSA´s customer:
- Reduced the time spent with gas detector fleet management by 60%.
- Automated gas safety compliance management.
- Stays ahead of maintenance concerns with proactive system notifications.
“When the customer is happy with the solutions and services provided, the commercial relationship improves proportionally."
Development Technical and Commercial Department at ASCONSA